Information and FAQ

Frequently asked questions:

 

How can I contact my provider?​


You can fill out and send Contact Form to your provider as it serves as a convenient  way to ask specific question from your provider. You can contact us by filling out this form for non-urgent and routine matters. This form is not for emergencies. If you have an urgent matter, we advise that you call our office; in case of an emergency, please call 911, or go to your nearest emergency room. For administrative requests, like scheduling of appointments, you can either send us a message  using contact form or call our office  at 678-393-3374 

Please leave your name,date of birth , phone number and message on our voicemail.



​Are there services you don’t offer?


​We do not perform the following evaluations or offer these services:

  • Competency Evaluations, Court Mandated Evaluations, Forensic Evaluations, Custody Evaluations, Immigration Evaluations, Disability and Social Security Evaluations, Workman Compensation Evaluations and Accident Injury Evaluations
  • Crisis services,IOP,PHP,Inpatient treatment
  • Ketamine,TMS, ECT, VNS
  • Medical Marijuana Card
  • Pain medications, Suboxone, Methadone 
  • Antipsychotic injections,Vivitrol injections,Clozaril 

What time should I arrive for my first appointment?


​We advise you arrive 30 minutes before your appointment time as this helps you to fill out ​some paperwork​ and fill out forms like releases, Questionnaires, and COB form. To make this easier, you can print out the forms and fill them out before coming to the office. Also, remember to bring along your ​Insurance card ​and Identification card. 

We don't accept checks and American Express card.

Beacon Health/Value Options plans requires COB - Coordination of Benefits to be completed with them.


​What payment type do you accept?​


We accept most credit cards and cash. However, we don't accept checks and American Express card.


​​Does my Insurance cover my visit?​


Our staff are dedicated to ensuring your visit is as easy as possible. They are friendly, concerned, and they are skilled with the ability to work with our contracted insurers to clarify benefits, co-pays and deductibles. They can help clarify the amount of co-pay prior to your visit, and will bill the insurance company directly. If you don’t have insurance or decide not to use your insurance plan, simply contact our office for affordable self-pay rates.Please note we do not bill secondary insurance.


​Can a new patient get a same day appointment? 


Same day appointments are not available to new patients or else there is a cancellation.​


What age brackets do you treat? 

We treat patients within the age bracket of 18-60 years.​


How do I get a Prior Authorization on my Medications?


Once your Pharmacist informs you that medication is not covered, they can fax the information to the doctor's office.Some pharmacies will use a company   COVERMYMEDS   which simplifies the prior authorization process. There might be some forms which may need to get filled out by the treating physician. Your doctor will fill out the forms and fax it to the insurance. It may take few hours to 4 weeks for medication to get approved depending on your insurance policy. We advise you call your insurance directly to help with expediting the PA process.Your insurance may require that you try medications on formulary or may not cover the medications. Your doctor may have to try alternative medications or send appeal letter to the insurance.

To get a Prior Authorization(PA), please call your insurance company and talk to the pharmacists as benefits are only paid if the medications has been pre-approved by the insurance company. This is because a PA is a requirement that approval from your health insurance plan is needed to prescribe a specific medication for you. 


Which conditions do you treat?


We specialize in treating a range of health conditions which include, but not limited to:​

  • Bіроlаr Dіѕоrdеr
  • Cyclothymic Disorder
  • Depressive Disorders, Major depression
  • Eating Disorders Bulimia
  • Eating Disorders Anorexia
  • Eating Disorders-Binge Eating disorder
  • Obsessive-Compulsive Dіѕоrdеr (OCD)
  • Psychosis
  • Postpartum Depression
  • Premenstrual Dysphoric Disorder PMDD
  • Pоѕt Traumatic Strеѕѕ Dіѕоrdеr (PTSD)
  • Seasonal Affective Disorder
  • ADD /ADHD
  • Adjustment disorder
  • Trichotillomania




What do I do if I have emergency?​


Our office is set up to help patients who are reasonably safe and not agitated or under the influence. Unfortunately, we are unable to provide crisis services and detoxification at this clinic

We do not accept unscheduled visits, same-day appointments or walk-in appointments or else there is a cancellation. Therefore, in case where you have health emergency that cannot wait for your next appointment, we advise that you do any of the following:

  1. Call 911.
  2. Go to your nearest emergency room
  3. Call Crisis line: 800-715-4225


How do I get a Referral to see a Psychotherapist?


To get a psychotherapist referral, please ask your psychiatrist during your appointment. Please note some insurances like TRICARE require referral from your primary care doctor. You must check with your insurance if your psychotherapist is in network.​



My doctor has recommended that I take an antidepressant, but I don’t have depression, I have anxiety. Why is this the treatment she wants me to use?Why cant I just take Xanax Valium or Clonazepam ? 


The antidepressants SSRI and SNRI are used to treat different conditions which includes anxiety, depression, obsessive compulsive disorder, panic disorder, and Bulimia. Using this medication class is the first-line choice for the treatment of an anxiety condition, whether or not there were also depressive symptoms.Benzodiazepines, xanax like medications can be used short term however they have side effects, potential for addiction and not recommended for long term use.​



What are your appointment change policy?


Changes to your appointment would require 48 hours’ advance notice for appointments on Tuesday through Friday. Changes to Monday (or Tuesdays following a Monday holiday) appointments require notification by 12 noon on the Friday BEFORE the appointment. Failure to keep scheduled appointment will attract a charge of $50 on the scheduled appointment. Continued missed appointment and poor compliance may result in termination.


​What am I to expect on my first appointment?


During your first session, you will get to understand what prompted you to see the Dr. We don’t judge your actions or your reasons for seeking support. Questions are always intended to give a better understanding of your background, your current situation, and your status emotionally. You can bring any records of prior psychiatric treatment along.


Do you only see patients with specific psychiatric conditions?


No! In fact, most of our patients are healthy adults with active family lives and thriving careers. We act as a compassionate backbone for those who need additional support and emotional help during different transitions or challenges in life such as life struggles, career change, family and work balance, fertility issues, personal growth, marriage and relationship issues. Dr Gupta will prescribe medications if needed during transitions and refer you to see appropriate psychotherapist to work on issues. ​

 You can fill out and send Contact Form to your provider as it serves as an additional way to ask specific question from your provider. You can contact us by filling out this form for non-urgent and routine matters. This form is not for emergencies. If you have an urgent matter, we advise that you call our office; in case of an emergency, please call 911, or go to your nearest emergency room. For administrative requests, like scheduling of appointments, it can be addressed by calling our office. 

First appointment

 

We advise you arrive 30 minutes before your appointment time as this helps you to fill out ​some paperwork​ and fill out forms like releases, Questionnaires, and COB form. To make this easier, you can print out the forms and fill them out before coming to the office. Also, remember to bring along your ​Insurance card ​and Identification card. 

We don't accept checks and American Express card.

Beacon Health/Value Options plans requires COB - Coordination of Benefits to be completed with them.

​What payment type do you accept?​

We accept most credit cards and cash. However, we don't accept checks and American Express card.

​​Does my Insurance cover my visit?​

Our staff are dedicated to ensuring your visit is as easy as possible. They are friendly, concerned, and they are skilled with the ability to work with our contracted insurers to clarify benefits, co-pays and deductibles. They can help clarify the amount of co-pay prior to your visit, and will bill the insurance company directly. If you don’t have insurance or decide not to use your insurance plan, simply contact our office for affordable self-pay rates.Please note we do not bill secondary insurance.

​ 

PRIOR AUTHORIZATION FOR MEDICATIONS


 How do I get a Prior Authorization on my Medications?


Once your Pharmacist informs you that medication is not covered, they can fax the information to the doctor's office.Some pharmacies will use a company   COVERMYMEDS   which simplifies the prior authorization process. There might be some forms which may need to get filled out by the treating physician. Your doctor will fill out the forms and fax it to the insurance. It may take few hours to 4 weeks for medication to get approved depending on your insurance policy. We advise you call your insurance directly to help with expediting the PA process.Your insurance may require that you try medications on formulary or may not cover the medications. Your doctor may have to try alternative medications or send appeal letter to the insurance.


The only place success comes before work is in the dictionary. - Vince Lombardi

 

  “Letting go means to come to the realization that some people are a part of your history, but not a part of your destiny.”
Steve Maraboli